::: Alphaa Systems ::: A BPO Company Insurance Outsourcing, Back Office Outsourcing, Accounting Services, KPO services, Data Conversion, Medical Transcription, Legal Transcription, Business & Media Transcription, Medical Billing, Medical Coding

Healthcare BPO Services

Customer Service Support

Back Office Support

Other Services

Customer Relationship Management – Non-voice based support

E-mail support - Taking inbound customer requests for support through live chat and email, and managing all aspects of the support incident.
Chat support - Take and redirect/fulfill e-mails, faxes and all general enquiries from customers. Send prompt and courteous responses.
Back-office processing - Maintain accurate and up-to-date client contact database by recording every client contact and all new prospects.
Customer care and technical support help desk.
Word Processing.
Internet research.
Database Management (creation and maintenance)Bulk Mailings (including labels, mail merges, list management).
Manuscripts Proofreading/Editing.
Data Collection.
Email Management.
Billing/Invoicing.
Maintenance of Sites.
E-Bay.
Personal Travel Arrangements.
Online/Catalog Shopping.